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The company is looking for a Manager of Service Control Team to supervise quality management specialists, monitor customer support quality, improve service control processes, and provide senior management with clear performance insights, quality trends, and risk assessments. This role focuses on operational supervision, quality assurance reporting, team mentoring, process improvement, compliance awareness, and continuous improvement of customer support standards.

Fundraise Up is looking for a Technical Support Engineer to support clients using its global nonprofit fundraising platform. This role combines technical troubleshooting, SaaS support, customer advocacy, product expertise, and ownership of support cases from first response to resolution. The position is suitable for a proactive technical support professional who can diagnose complex issues, communicate clearly with clients, and provide feedback that helps improve the product roadmap.

Компания ZeptoLab открывает вакансию «Младший агент поддержки». Роль сфокусирована на поддержке клиентов, обработке обращений, решении пользовательских вопросов и улучшении клиентского опыта. Специалист будет работать с профессиональными командами, поддерживать ключевые процессы и помогать повышать качество, эффективность и стабильность результатов. Основные направления и инструменты: Go, Scala, AI, Zendesk.