Knowledge

The company is looking for a Manager of Service Control Team to supervise quality management specialists, monitor customer support quality, improve service control processes, and provide senior management with clear performance insights, quality trends, and risk assessments. This role focuses on operational supervision, quality assurance reporting, team mentoring, process improvement, compliance awareness, and continuous improvement of customer support standards.

Fundraise Up is looking for a Technical Support Engineer to support clients using its global nonprofit fundraising platform. This role combines technical troubleshooting, SaaS support, customer advocacy, product expertise, and ownership of support cases from first response to resolution. The position is suitable for a proactive technical support professional who can diagnose complex issues, communicate clearly with clients, and provide feedback that helps improve the product roadmap.

EPAM is looking for a Data Architect to join its Claims Technology organization and lead the design and governance of a canonical claims ontology for a global digital claims platform. This role is foundational for semantic interoperability, AI-driven decisioning, automation, data consistency, and intelligent decision-making across systems, regions, claims operations, enterprise information architecture, and engineering pipelines.

Hungry Minds is looking for an Encyclopedia Editor to help create world-class encyclopedic content that is accurate, engaging, and visually compelling. This role combines research, writing, editing, fact-checking, and collaboration with experts, writers, illustrators, and designers to transform complex ideas into extraordinary knowledge experiences for a global audience.

Компания Huspy открывает вакансию «Ипотечный консультант». Роль сфокусирована на развитии продаж, партнёрских отношений, работе с клиентами и росте выручки. Специалист будет работать с профессиональными командами, поддерживать ключевые процессы и помогать повышать качество, эффективность и стабильность результатов. Основные направления и инструменты: AI.

Компания ZeptoLab открывает вакансию «Младший агент поддержки». Роль сфокусирована на поддержке клиентов, обработке обращений, решении пользовательских вопросов и улучшении клиентского опыта. Специалист будет работать с профессиональными командами, поддерживать ключевые процессы и помогать повышать качество, эффективность и стабильность результатов. Основные направления и инструменты: Go, Scala, AI, Zendesk.