User

IT Service Operations and NOC/Infrastructure leader with 15+ years of experience across India, UAE and Qatar driving IT service delivery, ITSM operations, monitoring, incident response and end-user support in enterprise environments. Hands-on experience leading service operations, ticket governance, major incident handling, operational reporting and monitoring platforms across network, security and cloud infrastructure. Strong background in ITIL-based Incident, Change and Problem Management, service desk operations, KPI reporting, stakeholder communication and continuous service improvement. Exposure to GCC/UAE environments, 24/7 support operations, EUC/user support, asset lifecycle controls and cross-functional vendor/team coordination

Vahan Hovhannisyan is a Community Manager and Customer Support Specialist with over 8 years of experience in the cryptocurrency and blockchain industry, including 4+ years of hands-on community moderation and user support. He has managed and moderated online communities of more than 5,000 members, helping users, resolving disputes, enforcing community guidelines, preventing scams, and maintaining positive engagement across Telegram and other communication platforms. Vahan holds both a Bachelor of Laws (LL.B.) and a Master of Laws (LL.M.), bringing strong analytical thinking, communication, and conflict-resolution skills to community and customer-facing roles. Fluent in Armenian, Russian, and English, he is experienced in working with international teams and supporting diverse user bases. He is currently seeking remote opportunities in Community Management, Customer Support, Customer Success, Trust & Safety, and Web3 operations.

My background is in graphic and web design - visual systems, interfaces, and the craft of turning complex ideas into clear, usable experiences. Over time, I learned that good design is not just about aesthetics, but about reducing friction, guiding attention, and making products feel inevitable in the way they work. But I kept noticing that my strongest interest wasn’t in isolated visuals. It was in systems - how interfaces behave, how components scale, how consistency shapes trust, and how small design decisions accumulate into either clarity or confusion. That shift is what moved me deeper into product design. Not away from visual craft, but toward the structure behind it. Toward the logic of interfaces, the constraints of real users, and the point where design stops being a screen and becomes a working system. That moment - where a user either understands what to do instantly or hesitates - is where I focus most of my attention. I specialize in digital products with complexity: SaaS platforms, dashboards, design systems, and workflow-heavy interfaces. My work includes UX/UI design, component systems in Figma, prototyping, interaction design, and collaboration with product and engineering teams to align structure, logic, and execution. I’m especially drawn to problems where clarity is not obvious at first - where structure has to be designed, not assumed, and where good design directly impacts usability, adoption, and product success.