Anna Manukyan

📊 5+ years in customer support, B2B sales & lead generation
💬 250+ customer conversations/day across Intercom, communities & digital support channels
🏆 95%+ customer satisfaction
🐞 15–20 technical bugs/month documented and escalated via Jira
🔎 100% case categorization by issue type, priority & customer impact
📈 Analyzed complaints, inquiries & feature requests to identify recurring product issues
🤝 Coordinated with Product, QA & Engineering teams on customer-impacting issues