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MAKS Yerevan, Armenia | Telegram: @max_angell | VK: @m.angells

English-Speaking Digital Professional | Research, Content & Operations

IT Service Operations and NOC/Infrastructure leader with 15+ years of experience across India, UAE and Qatar driving IT service delivery, ITSM operations, monitoring, incident response and end-user support in enterprise environments. Hands-on experience leading service operations, ticket governance, major incident handling, operational reporting and monitoring platforms across network, security and cloud infrastructure. Strong background in ITIL-based Incident, Change and Problem Management, service desk operations, KPI reporting, stakeholder communication and continuous service improvement. Exposure to GCC/UAE environments, 24/7 support operations, EUC/user support, asset lifecycle controls and cross-functional vendor/team coordination

My name is Avag Torosyan. I am a Network Engineer and IT Specialist with experience in technical support, computer networking, Linux administration, and Python programming. I am currently studying at the Synergy University, where I continue to develop my knowledge and professional skills in the field of information technology.