Licensing

The company is looking for a Global Category Manager IT to lead strategic procurement and end-to-end category management for IT hardware, software, cloud hosting, data center services, IT professional services, and consulting categories. This role focuses on developing category strategies, managing key suppliers, negotiating commercial agreements, optimizing total cost of ownership, improving procurement processes, and supporting future-oriented sourcing decisions across a global organization.

The company is looking for a Manager of Service Control Team to supervise quality management specialists, monitor customer support quality, improve service control processes, and provide senior management with clear performance insights, quality trends, and risk assessments. This role focuses on operational supervision, quality assurance reporting, team mentoring, process improvement, compliance awareness, and continuous improvement of customer support standards.