Vardan Sarkisian

Results-driven Customer Support QA & Process Expert with over 4 years of proven experience within top-tier fintech and telecom corporations (T-Bank, Rostelecom). Proficient in building, calibrating, and optimizing support quality monitoring processes from scratch. Experienced in coordinating cross-functional workflows, maintaining a stable 97% SLA, and driving data analysis to eliminate operational bottlenecks. Adaptable and tech-savvy professional eager to apply strong corporate quality management standards to fast-growing international teams.