Manager of L3 Tech Support Team

Syrve is seeking a Manager of L3 Tech Support Team to lead advanced technical support operations. The role involves managing a team of senior technical specialists responsible for resolving complex system issues, ensuring service reliability, and maintaining high customer satisfaction standards.

Lead and manage the L3 technical support team

Handle complex technical escalations

Ensure SLA compliance and service quality

Coordinate with development and product teams

Monitor team performance and KPIs

Implement process improvements in support workflows

Provide mentoring and technical guidance to team members

Experience managing technical support teams

Strong background in IT systems and troubleshooting

Knowledge of POS systems or enterprise software is a plus

Excellent problem-solving and analytical skills

Strong leadership and communication abilities

Experience working with ticketing systems

Fluent English communication skills

Syrve is a global provider of restaurant management and point-of-sale (POS) software solutions designed to optimize operations across the hospitality industry. The company delivers end-to-end tools covering order management, inventory control, staff scheduling, analytics, and customer engagement.

Syrve’s platform integrates front-of-house and back-of-house operations into a unified system, enabling restaurant owners and chains to increase efficiency, reduce costs, and improve service quality. The company supports restaurants of various sizes, from independent venues to multi-location chains.