Refund Policy
This policy explains how payment cancellations, refunds, and disputes are handled for Anqello digital services and platform transactions.
Policy Overview
Anqello provides digital platform services, listings, and workflow tools. Refund decisions are based on service status, transaction records, and applicable law.
Payments for optional Anqello digital services are processed through official Anqello/InecoBank checkout and are visible in dashboard billing records. Anqello IS FREE for core marketplace access.
Refund Eligibility
You MAY be eligible for a refund if:
- A duplicate or clearly erroneous charge is confirmed.
- A paid feature is not activated due to a verified Anqello technical issue.
- A transaction is canceled before service activation or before any material delivery begins.
- An unauthorized card charge is confirmed after security review.
- A refund is required under mandatory consumer-protection law.
You are generally NOT eligible if:
- You changed your mind after service activation or delivery.
- The purchased digital service was partially or fully consumed.
- Access was limited due to account-policy or terms violations.
- The issue was caused by user-side device/network configuration and not by Anqello systems.
- The request is submitted after the allowed review window.
Order Cancellation & Digital Service Return Terms
Because Anqello products are primarily digital services, cancellation outcomes depend on activation and delivery stage.
Before activation/processing
If cancellation is requested before activation or material processing, a full or near-full reversal may be issued, subject to non-reversible third-party processing costs where legally permitted.
After activation (partially used)
If a service has started, partial refunds may be considered based on used value, delivered scope, and objective transaction records.
After full delivery/consumption
After full delivery or substantial consumption of the digital service, refunds are generally unavailable except in cases of verified technical fault, duplicate charge, or legal obligation.
Refund Review Process
Step 1
Submit request
Open a support ticket and include transaction ID, date, amount, and a clear reason within the review window.
Step 2
Provide evidence
Attach relevant proof such as billing screenshots, error details, communication records, or card statement extracts.
Step 3
Compliance and technical review
Anqello reviews payment logs, service state, anti-fraud signals, and applicable policy/legal requirements.
Step 4
Decision and execution
If approved, Anqello initiates reversal/credit through the original payment route or another permitted method.
Processing Timeline
After approval, refund settlement usually appears within 5-15 business days, depending on issuer bank, payment network, and processor timelines.
Refund Method
Refunds are generally returned to the original payment method. Where allowed, Anqello may issue platform credit or another permitted resolution path.
Exceptions, Fees, and Non-Refundable Components
The following limitations may apply where legally permitted:
- Certain acquiring-bank, card-network, or processor fees may be non-reversible.
- Currency-conversion differences and issuer-side charges are outside Anqello control.
- Fraud-prevention or compliance holds may delay final settlement until review is complete.
- Promotional credits, bonus benefits, or expired campaign entitlements are generally non-refundable.
- Service fees tied to already delivered digital value may be non-refundable.
Card Chargeback Policy
Before filing a chargeback, cardholders should contact Anqello support for direct resolution. Anqello may submit billing logs, access records, and delivery evidence to the payment provider. Fraudulent or bad-faith chargebacks may result in account restrictions and legal follow-up, to the extent permitted by law.
Need Help?
If you have questions about a transaction or want to request a refund review, contact support.
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