Your Privacy Matters

We're committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information.

Last Updated: March 10, 2026

These core principles guide how we handle your personal information.

Transparency

Clear information about what data we collect and why

Security

Industry-leading security measures to protect your data

Control

You decide what information to share and with whom

Compliance

Full compliance with privacy laws and regulations

Information Collection

Personal Information

  • Name, email address, phone number
  • Government-issued ID for verification
  • Profile photos and portfolio content
  • Payment and billing information

Usage Information

  • Device information and IP address
  • App usage patterns and preferences
  • Location data (with your permission)
  • Communication within the platform

How We Use Your Information

Platform Services

  • Create and manage your account
  • Match you with relevant opportunities
  • Process payments and transactions
  • Provide customer support

Safety & Security

  • Verify user identity and background
  • Monitor for fraudulent activity
  • Ensure platform safety and security
  • Comply with legal requirements

Information Sharing

We Never Sell Your Data

  • Your personal information is never sold to third parties
  • We only share data as described in this policy
  • You maintain control over your information
  • Transparent about all data sharing practices

Limited Sharing

  • With other users for project collaboration
  • With payment processors for transactions
  • With law enforcement when legally required
  • With service providers under strict agreements

Your Rights

Data Control

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and data
  • Export your data in portable format

Privacy Controls

  • Control profile visibility settings
  • Manage communication preferences
  • Opt out of marketing communications
  • Control location sharing permissions

Detailed Data Collection

Personal Information We Collect:

  • Account Information: Name, email address, phone number, date of birth, government-issued ID for verification
  • Profile Information: Profile photos, portfolio content, skills, experience, qualifications, certifications, work history
  • Payment Information: Payment method details, billing address, transaction history, bank account information (for withdrawals)
  • Communication Data: Messages sent through the Platform, reviews, feedback, and communications with other Users
  • Location Data: Task locations, delivery addresses, and location data (with your permission)

Usage and Technical Information:

  • Device information (device type, operating system, browser type)
  • IP address and network information
  • App usage patterns, preferences, and behavior
  • Log files and analytics data
  • Cookies and similar tracking technologies

How We Use Your Data

We use your personal data for the following purposes:

Platform Services:

  • Create and manage your account
  • Match you with relevant tasks or professionals
  • Process payments and transactions
  • Facilitate communication between Users
  • Provide customer support

Safety and Security:

  • Verify user identity
  • Monitor for fraudulent activity
  • Ensure platform safety and security
  • Investigate violations of Terms or Community Guidelines
  • Comply with legal requirements

Improvement and Analytics:

  • Improve our services and user experience
  • Conduct analytics and research
  • Develop new features
  • Personalize content and recommendations

Communication:

  • Send service-related notifications
  • Send marketing communications (with your consent)
  • Respond to your inquiries
  • Send important updates about the Platform

Anqello applies strict safeguards to cardholder information and uses licensed payment processors for card transaction handling.

Anqello does not store full card numbers (PAN), CVV/CVC, or sensitive authentication data on its application servers.
Card data entry and processing are handled by approved payment partners operating under applicable card-network and security standards.
Only limited transaction metadata (for example, token/last4, amount, timestamp, payment status) is retained for reconciliation, fraud prevention, dispute handling, and legal compliance.
Access to payment-related metadata is limited to authorized personnel with role-based controls and audit logging.
Cardholder information is used solely for payment processing, fraud prevention, support, and compliance obligations, and is never sold.
If you suspect unauthorized card activity, contact our support team immediately at [email protected] and your card-issuing bank.

Encryption

All data is encrypted in transit and at rest using AES-256 encryption

  • SSL/TLS encryption
  • Database encryption
  • Secure data transmission

Access Controls

Strict access controls ensure only authorized personnel can access data

  • Multi-factor authentication
  • Role-based access
  • Regular access reviews

Monitoring

24/7 monitoring and threat detection to prevent unauthorized access

  • Real-time monitoring
  • Intrusion detection
  • Security incident response

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account DataRetained while your account is active and for up to 7 years after account closure for legal and business purposes
Transaction DataRetained for 7 years to comply with financial and tax regulations
Communication DataRetained for up to 2 years after the last communication
Marketing DataRetained until you opt out or withdraw consent
Legal RequirementsSome data may be retained longer if required by law or for legal proceedings

Access and Portability:

  • Right to access your personal data
  • Right to receive a copy of your data in a portable format
  • Right to know what data we hold about you

Correction and Deletion:

  • Right to correct inaccurate or incomplete data
  • Right to request deletion of your data
  • Right to object to processing of your data

Restriction and Portability:

  • Right to restrict processing of your data
  • Right to data portability
  • Right to withdraw consent at any time

Complaints:

  • Right to lodge a complaint with data protection authorities
  • Right to seek legal remedies

To exercise any of these rights, please contact us at [email protected].

Privacy Team

[email protected]

We may update this privacy policy from time to time. We'll notify you of any significant changes.

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