Customer Support Specialist

Nordic Sculpt is an e-commerce wellness brand serving customers globally. As a Customer Support Specialist, you will assist customers with order-related inquiries, product questions, and post-purchase support, ensuring a smooth and positive customer experience in a fully remote environment.

Handle customer inquiries via email, chat, or ticketing systems

Assist customers with orders, returns, refunds, and delivery issues

Provide accurate information about products and policies

Resolve customer issues efficiently and professionally

Escalate complex cases when necessary

Maintain accurate records of customer interactions

Follow support workflows, SLAs, and quality standards

Experience in customer support or e-commerce support roles is an advantage

Strong written communication skills in English

Customer-oriented mindset and problem-solving ability

Ability to work independently in a remote environment

Basic computer and system navigation skills

Familiarity with CRM or helpdesk tools is a plus

Good time management and attention to detail

Nordic Sculpt is a modern wellness and body-sculpting brand focused on helping people feel confident in their bodies through non-invasive, at-home solutions. The brand designs and offers innovative sculpting and toning products inspired by Nordic simplicity, functionality, and self-care philosophy.

Operating as a direct-to-consumer (DTC) brand, Nordic Sculpt emphasizes accessibility, ease of use, and evidence-based wellness practices. Its products are developed to integrate seamlessly into everyday routines, supporting body confidence, self-care, and overall wellbeing.