Customer Support Specialist

Planner 5D is a leading home design and interior planning platform used by millions of users worldwide. The Customer Support Specialist role focuses on assisting users with product-related questions, subscriptions, and technical issues, while ensuring a high level of customer satisfaction in a remote, fast-paced SaaS environment.

Provide customer support via chat, email, and ticketing systems

Assist users with product usage, subscriptions, and billing inquiries

Troubleshoot basic technical issues and escalate complex cases

Maintain accurate records of customer interactions

Follow support workflows, SLAs, and quality standards

Collaborate with product and engineering teams when needed

Contribute to customer satisfaction and retention

Experience in customer support or service-related roles

Strong written communication skills in English

Customer-oriented mindset and problem-solving ability

Ability to work independently in a remote environment

Familiarity with SaaS products and ticketing systems is a plus

Good time management and organizational skills

Planner 5D is a leading home and interior design platform that enables users to create detailed 2D and 3D floor plans and realistic interior designs with ease. Founded in 2011, the platform is used by homeowners, designers, educators, and real estate professionals around the world to visualize and plan residential and commercial spaces.

By combining intuitive design tools with artificial intelligence, Planner 5D simplifies complex design workflows and makes interior design accessible to users of all skill levels. The platform supports millions of projects globally and continues to expand its AI-powered features for smarter, faster, and more realistic space planning.