Customer Support Specialist

Social Discovery Group is a global social technology company developing online platforms and applications used by millions of users worldwide. As a Customer Support Specialist, you will assist users with inquiries, resolve issues related to platform usage, and ensure a safe and positive user experience while working in a remote, fast-paced environment.

Provide customer support via chat, email, or ticketing systems

Assist users with account, subscription, or platform-related questions

Review and resolve user issues in accordance with internal guidelines

Escalate complex or sensitive cases when required

Maintain accurate records of customer interactions

Follow quality standards, SLAs, and company policies

Contribute to user satisfaction and retention

Experience in customer support, moderation, or service roles is an advantage

Strong written communication skills in English

Attention to detail and problem-solving ability

Ability to work independently in a remote environment

Basic computer and system navigation skills

Willingness to work in shifts if required

Experience with online platforms or apps is a plus

Social Discovery Group (SDG) is a global technology group that builds and operates social discovery and dating platforms used by millions of people worldwide. The group focuses on creating digital products that help users connect, communicate, and build relationships through modern, user-centric, and AI-powered technologies.

SDG’s ecosystem includes multiple well-known consumer apps and platforms in the social networking and dating space, serving diverse audiences across different markets. The company emphasizes innovation, experimentation, and scalable product development, combining deep product expertise with data-driven decision-making.