Customer Support Specialist

Tabby is a leading Buy Now, Pay Later (BNPL) fintech company serving users across multiple markets. As a Customer Support Specialist, you will assist customers with account, payment, and product-related inquiries, ensuring a secure and high-quality customer experience in a fast-paced, compliance-focused environment.

Provide customer support via chat, email, or ticketing systems

Assist customers with account, payment, and transaction inquiries

Investigate issues and provide timely, accurate solutions

Escalate complex or sensitive cases to relevant internal teams

Maintain accurate records of customer interactions

Follow security, compliance, and operational procedures

Meet service quality, response time, and customer satisfaction targets

Experience in customer support or service-related roles

Strong written and verbal communication skills in English

Customer-oriented mindset with strong problem-solving skills

Ability to work independently in a remote or hybrid environment

Familiarity with fintech or payment platforms is a plus

Experience with CRM or ticketing systems is an advantage

Tabby is a leading Buy Now, Pay Later (BNPL) fintech company operating across the Middle East. Founded in 2019, Tabby enables consumers to split purchases into interest-free installments while allowing merchants to increase conversion rates and average order values through flexible payment options.

The platform partners with thousands of retailers across e-commerce and in-store channels, offering seamless checkout experiences and responsible credit solutions. Tabby focuses on financial inclusion, transparent pricing, and secure payment infrastructure, serving millions of users across the region.