Customer Support Specialist

Xometry Europe is hiring a Customer Support Specialist to assist customers with platform usage, handle inquiries, and provide high-quality service. The role involves resolving issues, coordinating with internal teams, and ensuring a smooth customer experience.

Handle customer inquiries, provide platform support, resolve issues, coordinate with internal teams, and maintain high service quality.

Experience in customer support, strong communication skills, attention to detail, ability to multitask, and familiarity with CRM tools.

Xometry is a global on-demand manufacturing marketplace that connects engineers and businesses with a distributed network of manufacturing partners. Founded in 2013, Xometry provides instant quoting and production services for custom parts using advanced technologies such as CNC machining, injection molding, sheet metal fabrication, and 3D printing.

By leveraging AI-driven pricing, supply chain optimization, and digital manufacturing workflows, Xometry enables companies to prototype, scale, and manufacture parts faster and more efficiently. The platform serves customers across aerospace, automotive, industrial, medical, and consumer product industries worldwide.