Call Center Specialist

Ucom is looking for a Call Center Specialist to join its customer service team in Yerevan. The role involves handling customer calls, providing accurate information about Ucom services and products, resolving customer inquiries, and ensuring a high level of customer satisfaction in accordance with company standards.

Handle inbound and outbound customer calls professionally

Provide information about Ucom services, tariffs, and offers

Register customer requests and inquiries in internal systems

Resolve customer issues or escalate complex cases when required

Maintain service quality and customer satisfaction standards

Follow company procedures and communication guidelines

Strong communication and interpersonal skills

Customer-oriented mindset

Basic computer skills and system usage

Ability to work in a shift-based environment

Experience in a call center or customer service role is an advantage

Knowledge of telecom services is a plus

Ucom CJSC is one of Armenia’s leading telecommunications service providers, offering high-quality fixed and mobile connectivity, IPTV, broadband internet, and converged digital services. Guided by innovation and strong corporate responsibility principles, Ucom has developed advanced 4G+ and 5G networks in partnership with global technology firms such as Nokia, serving a broad base of customers across Armenia. The company invests in technological advancement, digital education, renewable energy initiatives, and sustainable community growth. Ucom is one of the country’s largest employers and tax contributors, committed to reliable service delivery and continuous modernization.