Customer Success Manager

Workato is seeking a Customer Success Manager to manage strategic customer relationships and ensure successful implementation and adoption of its automation platform. The role focuses on driving customer engagement, retention, and long-term value creation within enterprise accounts.

Manage and grow strategic customer accounts

Drive product adoption and customer engagement

Conduct regular business reviews with clients

Identify upsell and expansion opportunities

Collaborate with sales and technical teams

Monitor customer KPIs and satisfaction metrics

Act as primary point of contact for enterprise clients

Experience in Customer Success, Account Management, or SaaS

Strong understanding of enterprise software solutions

Excellent communication and stakeholder management skills

Ability to manage multiple client accounts

Analytical mindset and data-driven approach

Experience working in a fast-paced tech environment

Fluent English communication skills

Workato is a leading enterprise automation platform that enables organizations to integrate applications, automate workflows, and orchestrate complex business processes without heavy coding. Founded in 2013, the company provides an intuitive, scalable integration platform (iPaaS) that connects cloud and on-premise systems.

Workato serves enterprises across industries, helping them streamline operations, improve efficiency, and accelerate digital transformation initiatives. The platform combines automation, API management, and AI-driven capabilities to simplify enterprise integration at scale.