Customer Support Specialist

Binance is a leading global blockchain ecosystem and cryptocurrency exchange. As a Customer Support Specialist, you will provide professional support to users worldwide, handle account and transaction-related inquiries, and ensure a secure and high-quality customer experience in a fast-paced, compliance-driven environment.

Provide customer support via chat, email, and ticketing systems

Assist users with account, trading, and transaction-related issues

Investigate and resolve customer inquiries efficiently

Escalate complex or sensitive cases to relevant internal teams

Maintain accurate records of customer interactions

Follow internal policies, security, and compliance procedures

Meet service quality, response time, and customer satisfaction targets

Experience in customer support or service-related roles

Excellent written and verbal communication skills in English

Ability to work in a fast-paced, 24/7 operational environment

Strong problem-solving and analytical skills

Basic understanding of cryptocurrency, blockchain, or financial services is a plus

Familiarity with CRM or ticketing systems is an advantage

Ability to work independently and as part of a global team

Binance is the world’s largest cryptocurrency exchange by trading volume and a leading global blockchain ecosystem. Founded in 2017, Binance provides a comprehensive suite of digital asset products and services, including spot and derivatives trading, staking, lending, payments, NFTs, Web3 wallets, and blockchain infrastructure.

The Binance ecosystem also includes blockchain networks (such as BNB Chain), developer tools, and educational initiatives aimed at accelerating global crypto adoption. Serving millions of users worldwide, Binance focuses on security, liquidity, innovation, and accessibility across the digital finance landscape.