Customer Support Specialist

Lion Group is seeking a Customer Support Specialist to provide high-quality assistance to customers across digital channels. The role focuses on handling inquiries, resolving issues efficiently, and ensuring a positive customer experience while working in a remote, performance-driven environment.

Provide customer support via chat, email, or ticketing systems

Handle customer inquiries and resolve issues in a timely manner

Escalate complex cases to relevant internal teams when required

Maintain accurate records of customer interactions

Follow internal processes, SLAs, and quality standards

Collaborate with team members to improve service quality

Contribute to customer satisfaction and retention

Experience in customer support or service-related roles

Strong written and verbal communication skills in English

Customer-oriented mindset and problem-solving ability

Ability to work independently in a remote environment

Familiarity with CRM or ticketing systems is a plus

Good time management and organizational skills

Lion Group is an international business group focused on building, scaling, and operating digital products and technology-driven companies. Since its founding in 2014, Lion Group has developed a diverse portfolio across industries such as iGaming, digital marketing, software development, and online services.

The group combines strategic management, advanced technology, and data-driven execution to support the growth of its products and partner companies in global markets. Lion Group operates with a strong focus on innovation, scalability, and long-term value creation.