Customer Support Specialist

Quantum Light is hiring a Customer Support Specialist to handle customer inquiries, provide assistance, and maintain a high-quality support experience. The role focuses on resolving issues efficiently, communicating clearly with users, and supporting customer satisfaction in a remote environment.

Handle customer inquiries through support communication channels.
Provide clear assistance and resolve issues efficiently.
Maintain customer satisfaction and service quality.
Document customer interactions accurately.
Escalate complex cases when required.
Work with internal teams to improve the support experience.

Customer service or support experience.
Strong communication and problem-solving skills.
Ability to multitask and stay organized.
Customer-focused attitude and attention to detail.
Ability to work independently in a remote environment.
Familiarity with support tools or CRM systems is an advantage.

QuantumLight is a technology-driven investment firm focused on venture and growth equity opportunities. The firm was founded by Revolut founder and CEO Nik Storonsky and positions itself as an investment company built like a technology company, using data, AI, and systematic decision-making to identify and support high-growth businesses.