Customer Support Specialist

Shopmonkey is a SaaS platform providing shop management software for automotive repair businesses. As a Customer Support Specialist, you will assist customers with product-related inquiries, provide troubleshooting support, and ensure a smooth and positive user experience in a fast-paced, customer-focused environment.

Provide product support via chat, email, or phone

Assist customers with onboarding and feature usage

Troubleshoot technical issues and escalate when needed

Maintain accurate records in CRM systems

Ensure high customer satisfaction and response quality

Collaborate with product and engineering teams

Follow internal SLAs and support guidelines

Experience in customer support or SaaS environments

Strong communication and problem-solving skills

Ability to explain technical concepts clearly

Familiarity with CRM or ticketing systems

Customer-first mindset

Experience in automotive or shop management software is a plus

Ability to work independently and in a team

Shopmonkey is a cloud-based shop management software platform designed to help automotive repair shops streamline operations, improve efficiency, and grow their businesses. Founded in 2016, the company provides an all-in-one system for managing appointments, estimates, invoices, payments, inventory, customer communication, and reporting.

The platform integrates modern automation and digital tools to replace manual processes traditionally used in auto repair businesses. Shopmonkey serves thousands of automotive service providers, helping them modernize workflows and enhance customer experience.