Ticket

Retention Customer Support

IT Service Operations and NOC/Infrastructure leader with 15+ years of experience across India, UAE and Qatar driving IT service delivery, ITSM operations, monitoring, incident response and end-user support in enterprise environments. Hands-on experience leading service operations, ticket governance, major incident handling, operational reporting and monitoring platforms across network, security and cloud infrastructure. Strong background in ITIL-based Incident, Change and Problem Management, service desk operations, KPI reporting, stakeholder communication and continuous service improvement. Exposure to GCC/UAE environments, 24/7 support operations, EUC/user support, asset lifecycle controls and cross-functional vendor/team coordination