Weekend

Binance is looking for a Customer Service Agent - Merchant Team to support customers and merchants through chats, emails, and calls. This role focuses on handling inbound inquiries, providing accurate information, resolving customer issues, escalating complex cases when needed, following quality assurance standards, and supporting smooth customer service operations in a remote, shift-based environment.

Binance is looking for a Dispute Analyst - P2P to support customer experience and marketplace safety across its P2P operations. The role focuses on professionally arbitrating customer disputes, investigating trading activity, preventing fraudulent behavior, identifying service and product improvement opportunities, and acting as the voice of the customer across the organization.