Flora Abgarian

I have strong experience leading operations and service delivery in international, customer-focused environments. I have managed large teams ( international) and multiple business lines, ensuring consistent service quality, KPI/SLA performance, and efficient day-to-day operations. My experience includes managing teams of up to 80+ people, improving workflows, setting performance standards, and coordinating cross-functional teams. I have also led process optimization and quality initiatives across multiple countries, working closely with management to identify operational gaps, improve efficiency, and maintain high service standards.