Customer Care Specialist

10Web is an AI-powered website building and hosting platform seeking a Customer Care Specialist to support its growing global user base. In this role, you will assist customers with product-related questions, troubleshoot issues, and ensure a smooth and positive customer experience while representing the 10Web brand professionally.

Provide customer support via chat, email, and ticketing systems

Assist users with platform usage, subscriptions, and basic technical issues

Analyze customer problems and provide effective solutions

Escalate complex technical issues to relevant teams

Document customer interactions accurately in support systems

Maintain high customer satisfaction and response quality

Collaborate with internal teams to improve product and service quality

Experience in customer support or customer care roles (SaaS is a plus)

Strong written and verbal communication skills

Ability to troubleshoot and explain technical concepts clearly

Customer-oriented mindset and problem-solving skills

Ability to work in a fast-paced environment

Fluency in English (additional languages are a plus)

Basic understanding of web technologies is an advantage

10Web is an AI-powered website building and hosting platform designed to help businesses and creators build, launch, and manage websites faster and more efficiently. Founded in 2017, 10Web leverages artificial intelligence to automate website creation, performance optimization, and cloud hosting, primarily within the WordPress ecosystem.

The platform enables users to generate websites from simple inputs, recreate existing websites using AI, and manage hosting on Google Cloud infrastructure with built-in security and performance optimization. 10Web serves customers globally, supporting agencies, freelancers, startups, and businesses seeking scalable and cost-effective web solutions.