Customer Support Specialist

SoftConstruct is looking for a Customer Support Specialist to join its Customer Support team in Yerevan. This full-time role focuses on assisting customers through online and phone support, providing clear information about websites, procedures, payments, and requests, and working closely with supervisors and other departments to resolve customer issues.

Deliver customer service through online and phone support.
Help customers by providing accurate and timely solutions.
Work with supervisors and different departments to resolve customer issues.
Provide detailed information about websites, procedures, payments, and requests.
Translate database information related to registered bets.
Maintain clear, polite, and professional communication with customers.
Work effectively in a shift-based customer support environment.

Excellent spoken and written Turkish.
Excellent spoken and written English.
Knowledge of any other foreign language is an advantage.
Excellent listening and communication skills.
Strong customer service skills.
Ability to work under strict deadlines and pressure.
Ability to work as part of a team.
Patient, understanding, and customer-oriented personality.
Previous customer support experience is a plus.
Ability to work flexible shifts and on-site.

SoftConstruct is an Armenia-founded global technology company established in 2010. The company focuses on developing innovative, scalable solutions across multiple technology-driven industries, including iGaming, artificial intelligence, data services, blockchain, crypto, and digital payments.

Operating as a technology holding and innovation ecosystem, SoftConstruct builds and manages a portfolio of independent, market-oriented brands such as BetConstruct, FeedConstruct, and FastShift, each addressing specific industry needs. Through this structure, the company supports the creation of flexible products and services that are used by partners and businesses worldwide.

Originally founded by the Badalyan brothers in Armenia, SoftConstruct has expanded internationally and operates through multiple offices across different regions. Its solutions are designed to help businesses transform ideas into sustainable digital products, combining technical expertise with long-term strategic thinking.

With a strong presence in Armenia and a growing global footprint, SoftConstruct continues to contribute to the development of modern technology solutions while supporting innovation, entrepreneurship, and digital transformation across diverse markets.