Customer Support Specialist

ZeptoLab is looking for a Customer Support Specialist to assist players with inquiries, resolve issues related to games, and ensure a positive user experience. The role involves communication with users, troubleshooting problems, and supporting live game operations.

Respond to player inquiries, resolve game-related issues, provide support through ticketing systems, collaborate with internal teams, and ensure high user satisfaction.

Experience in customer support, interest in gaming industry, strong communication skills, ability to multitask, and attention to detail.

ZeptoLab is a global mobile game development company known for creating popular casual games such as Cut the Rope. The company specializes in designing engaging, physics-based gameplay experiences for mobile platforms, combining creativity, storytelling, and innovative mechanics. ZeptoLab develops and publishes games for a worldwide audience, focusing on entertainment, accessibility, and high-quality user experiences.