Payments Specialist

Sportserve is looking for a meticulous and proactive Payments Specialist to join its 24/7 operations team in Armenia. The role focuses on processing deposits and withdrawals, handling payment escalations, verifying transaction details, supporting payment operations across multiple jurisdictions, and ensuring secure, accurate, and timely transaction handling.

Process deposit and withdrawal transactions accurately and on time.
Verify payment request details through internal back-end systems.
Audit transactions to identify irregularities or potential fraud risks.
Escalate suspicious or complex payment issues to the relevant departments.
Coordinate with internal teams and payment partners to resolve payment-related concerns.
Provide timely updates to senior team members or shift leaders.
Support operational improvements to increase quality and efficiency.
Manage audit remediation tasks and help maintain proper controls.
Communicate across chat, email, and other platforms when resolving payment issues.
Work effectively in a fast-changing 24/7 operations environment.
Perform additional tasks assigned by the Head of Operations.

Bachelor’s degree is required; a degree in Finance, Business, Accounting, Economics, Auditing, or related fields is preferred.
Fresh graduates are welcome to apply.
Strong English communication and interpersonal skills.
Proficiency in Google Docs and Microsoft Office.
Positive attitude and proactive problem-solving approach.
Ability to meet deadlines and manage time in a fast-paced environment.
Strong organizational skills and ability to handle multiple tasks.
Ability to work independently with minimal supervision.
Strong attention to detail, reliability, and trustworthiness.
Willingness to work on holidays, rest days, and overtime when needed.
Team-oriented mindset with adaptability and resilience.

SportServe is a technology and trading company that provides managed trading services and platform solutions for the sports betting and iGaming industry. The company offers services such as sportsbook management, risk management, odds compilation, and trading operations. SportServe helps operators optimize performance, manage risk, and deliver competitive betting products through advanced tools and experienced trading teams.