Call Center Specialist

The Call Center Specialist is responsible for handling inbound and outbound calls, providing accurate information to customers, supporting sales or service processes, and maintaining high customer satisfaction. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Handle inbound and outbound customer calls professionally

Provide accurate information about products or services

Register customer data and interactions in CRM systems

Resolve customer inquiries and escalate issues when necessary

Support sales or customer retention activities

Maintain service quality and performance standards

Previous experience in a call center or customer service role is an advantage

Strong verbal communication skills

Basic computer and data entry skills

Ability to work under pressure and meet targets

Knowledge of CRM systems is a plus

Maqoor is a product-focused software and digital design studio based in Armenia. The company specializes in building high-quality web and mobile applications, combining modern engineering practices with strong UI/UX design to deliver polished digital products.

Maqoor works with startups and growing businesses to transform ideas into scalable, maintainable, and user-centric solutions. Its services span product strategy, design, frontend and backend development, and long-term product support.