Clerk-Reservations

Courtyard by Marriott Yerevan is looking for a Reservations Clerk to handle reservation requests, changes, cancellations, and guest inquiries in a professional and service-oriented manner. The role focuses on identifying guest needs, checking room availability and rates, explaining reservation policies, entering data into the reservation system, and supporting a smooth guest booking experience.

Process reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and recommend the appropriate room type.
Verify room availability, rates, and reservation details.
Explain guarantee, special rate, and cancellation policies to guests.
Accommodate and document special guest requests.
Answer questions about hotel facilities, services, and room accommodations.
Use sales techniques to help maximize hotel revenue.
Input and access reservation data in the reservation system.
Correctly code special reservation types such as complimentary rooms, employee discounts, travel agent rates, and wholesale reservations.
Follow proper escalation procedures for guest concerns.
Maintain guest privacy, confidentiality, and Marriott service standards.
Communicate clearly and professionally with guests and team members.

High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.
No license or certification required.
Clear and professional communication skills.
Good telephone etiquette.
Customer-service mindset and ability to address guest needs.
Ability to work well with team members.
Attention to detail when entering reservation information.
Professional appearance and attitude.
Ability to follow company policies, quality standards, and procedures.

Marriott International is one of the world’s largest hospitality companies, operating and franchising a wide range of hotels, resorts, and lodging facilities across the globe. With a portfolio of well-known brands such as Marriott Hotels, Ritz-Carlton, Sheraton, and Westin, the company provides accommodation, travel experiences, and hospitality services to millions of guests worldwide. Marriott focuses on delivering high-quality service, comfort, and memorable guest experiences.