Customer Service Agent – Airport Services

At Emirates Group, we connect the world through our global hub in Dubai and deliver exceptional service at every customer touchpoint. As a Customer Service Agent – Airport Services, you will be responsible for providing high-quality customer assistance at the airport, ensuring smooth passenger handling in line with company standards, safety regulations, and service excellence principles.

Provide professional customer service to passengers at the airport

Assist passengers with check-in, boarding, transfers, and arrivals

Handle customer inquiries, complaints, and service recovery cases

Ensure compliance with safety, security, and SOP requirements

Coordinate with internal airport teams and relevant departments

Maintain accurate passenger and operational records

Support on-time performance and service quality targets

Experience in customer service or airport operations is an advantage

Strong communication and interpersonal skills

Customer-focused attitude and problem-solving ability

Ability to work in a fast-paced, shift-based airport environment

Good command of English (additional languages are an advantage)

Ability to work under pressure and handle multiple tasks

About the Company
Emirates Group is a globally recognized aviation and travel services organization headquartered in Dubai, United Arab Emirates. Its flagship airline, Emirates, was founded in 1985 and has grown to become one of the world’s largest international airlines, operating an extensive fleet and connecting destinations across six continents. The Group also includes air services provider dnata and other travel and hospitality brands. Emirates Group promotes innovation, world-class customer experience, and diversity in its workforce, drawing employees from over 170 nationalities worldwide.