Customer Success Manager

Buildern is looking for a Customer Success Manager to manage client relationships, ensure customer satisfaction, and help users get maximum value from the platform. The role focuses on onboarding, retention, and long-term customer success.

Manage client relationships, onboard new customers, ensure customer satisfaction, track customer success metrics, provide product guidance, and work with internal teams to improve user experience.

Experience in customer success or account management, strong communication skills, ability to manage multiple clients, familiarity with CRM systems, and a proactive approach to problem solving.

Buildern is a construction project management software designed to help builders, contractors, and construction companies manage projects more efficiently. The platform offers tools for budgeting, scheduling, client communication, document management, and financial tracking. Buildern aims to centralize all aspects of construction workflows into one system, improving transparency, collaboration, and project delivery.