Customer Success Manager

Fundraise Up is a SaaS platform that helps nonprofit organizations optimize online fundraising and donation experiences. As a Customer Success Manager, you will build long-term relationships with nonprofit clients, ensure successful onboarding and product adoption, and drive customer satisfaction and retention in a fast-growing, remote-first environment.

Manage and nurture relationships with nonprofit clients

Support onboarding and product adoption processes

Understand client goals and provide strategic guidance

Monitor account performance and identify growth opportunities

Collaborate with product and support teams to resolve issues

Prepare reports and performance updates for clients

Drive retention and expansion within assigned accounts

Experience in customer success, account management, or SaaS roles

Strong communication and relationship-building skills

Analytical mindset with ability to interpret performance data

Client-oriented and proactive approach

Experience working with CRM systems

Understanding of nonprofit sector or fundraising is a plus

Ability to work independently in a remote environment

Fundraise Up is a technology company providing a modern fundraising platform designed to help nonprofits increase online donations and donor engagement. Founded in 2017, the company offers intelligent donation tools that optimize conversion rates, recurring giving, and overall fundraising performance.

The platform integrates seamlessly with nonprofit websites and leverages data-driven personalization, payment flexibility, and advanced analytics to improve donor experience. Fundraise Up works with mission-driven organizations globally, supporting charities in maximizing the impact of their digital fundraising efforts.