Customer Support & Lead Follow-Up Specialist - Remote

Frank AI is hiring a remote Customer Support & Lead Follow-Up Specialist for Armenia. The role focuses on customer messages, lead follow-up, app and login issue support, screenshots, bug reports, CRM updates, and daily reporting. The position requires fluent English, strong communication skills, comfort with CRM tools, and the ability to handle 50–100 calls or messages per day.

Handle customer messages and lead follow-up.
Support users with app and login issues.
Collect screenshots and prepare bug reports when technical issues appear.
Update CRM records and dashboards accurately.
Send daily reports about customer communication and lead status.
Make or respond to 50–100 calls or messages per day.
Support qualified bookings and follow up with potential FRANK members.
Communicate professionally with customers and internal teams.

Fluent English.
Russian language is a plus.
Ability to make or handle 50–100 calls or messages per day.
Fast and comfortable with CRM systems, apps, and dashboards.
Comfortable handling basic technical issues.
Technical background is a plus.
Experience in SaaS, app support, real estate, sales, or customer support is an advantage.
Ability to work 10 AM – 7 PM UAE time, 6 days per week.

FRANK AI is a Dubai-based AI digital real estate platform built for real estate agents, team leaders, and developers. The platform presents itself as a digital real estate brokerage and agent operating system, combining tools for market intelligence, research, selling, closing, commission workflows, memberships, media services, and business scaling. FRANK AI operates as an independent brand under WILL&RICH Real Estate in the UAE and is designed to help real estate professionals manage deals, access data, organize clients, and grow their business through a unified technology platform.