Customer Support Specialist

ManyChat is looking for a Customer Support Specialist to assist users with platform-related questions, resolve technical and product issues, and ensure a high-quality customer experience. The role involves working closely with customers and internal teams to troubleshoot problems and improve overall user satisfaction.

Provide support to customers via chat and email, troubleshoot product and technical issues, guide users on platform features, collaborate with internal teams, and ensure timely resolution of customer requests.

Experience in customer support, strong communication skills, ability to troubleshoot technical issues, familiarity with SaaS products, and a customer-focused mindset.

ManyChat is a chat marketing platform that enables businesses to automate conversations and engage customers across messaging channels such as Instagram, Facebook Messenger, WhatsApp, and SMS. The platform allows users to build automated workflows, capture leads, send broadcasts, and improve customer communication without coding. ManyChat is widely used by marketers, e-commerce brands, and creators to increase conversions and streamline customer interactions.