Customer Support Specialist

OKX is a leading global cryptocurrency exchange and Web3 technology company. As a Customer Support Specialist, you will provide high-quality support to users worldwide, assist with account and transaction-related inquiries, and ensure an excellent customer experience in a fast-paced, security-focused environment.

Provide customer support via chat, email, and ticketing systems

Assist users with account, trading, and transaction inquiries

Troubleshoot issues and escalate complex cases to relevant teams

Ensure accurate documentation of customer interactions

Follow compliance, security, and operational procedures

Meet service quality and response time targets

Work collaboratively with global support and operations teams

Experience in customer support or service-related roles

Strong written and verbal communication skills in English

Ability to work in a fast-paced, 24/7 environment

High attention to detail and problem-solving skills

Basic understanding of cryptocurrency or financial platforms is a plus

Ability to work independently and as part of a team

Familiarity with CRM or ticketing systems is an advantage

OKX is a leading global cryptocurrency exchange and Web3 technology company, providing advanced financial services to millions of users worldwide. Founded in 2017, OKX offers a comprehensive ecosystem that includes crypto trading (spot, margin, derivatives), decentralized finance (DeFi), NFTs, wallets, and blockchain infrastructure.

The company is focused on building a secure, transparent, and efficient financial future powered by blockchain technology. OKX serves both retail and institutional users, supporting innovation across digital assets, decentralized applications, and next-generation financial products.