Customer Support Specialist

Reluna is hiring a Customer Support Specialist to handle customer inquiries, provide support across communication channels, and ensure a smooth customer experience. The role involves resolving issues, guiding users, and maintaining high satisfaction levels.

Respond to customer inquiries via email and chat, resolve customer issues efficiently, provide product guidance, maintain customer satisfaction, and document support interactions.

Previous experience in customer support is preferred, strong communication skills, ability to handle multiple tasks, familiarity with CRM tools, and a customer-first mindset.

Reluna is a digital platform focused on product research and user insights, helping companies collect, analyze, and act on customer feedback to build better products. The platform combines qualitative and quantitative research tools, enabling teams to conduct user interviews, surveys, and usability testing in one place. Reluna is designed to streamline the research process and support data-driven product decisions.