Root Cause Analysis

The company is looking for a Technical Support Specialist to join its Customer Support team in Yerevan. This role focuses on helping customers resolve software-related issues, troubleshooting client problems, providing training and direct support, documenting technical scenarios, submitting product bugs, and becoming a subject matter expert across ServiceTitan, Aspire, and FieldRoutes platforms. The ideal candidate is customer-focused, technically curious, patient, confident, and able to work in a fast-paced support environment with flexible evening shifts.

Syrve is hiring a Manager of L3 Tech Support Team to lead the highest level of technical support for complex product issues, system stability, and escalations. The role combines technical expertise, leadership, process building, and cross-team collaboration in a remote-first environment.