Application Support Engineer (L2)

NOVACARD is hiring an Application Support Engineer (L2) to ensure the stability and performance of business-critical applications by investigating incidents, analyzing system behavior, and resolving complex technical issues. The role includes working with cross-functional teams, improving support processes, and using strong SQL and technical communication skills in a production environment.

Provide second-line technical support for company applications, monitor system performance and availability, register and analyze incoming tickets, resolve incidents and service requests, collaborate with engineers and specialists from other teams, participate in incident management, and maintain support documentation.

English level B2 or higher, strong T-SQL skills, basic knowledge of Swagger or API documentation tools, experience with monitoring systems such as Grafana and Zabbix, technical education, at least 1 year of experience in technical or application support, willingness to learn, analytical mindset, stress resistance, and good communication skills.

NOVACARD is a Mexican fintech company offering a digital credit card designed to give users more control, transparency, and flexibility in everyday personal finance. The company positions itself as the first interest-free and no-annual-fee credit card in Mexico, managed entirely through a mobile app. Users can access credit, track spending, and manage payments digitally in a streamlined experience.