Incident Management

NOVACARD is hiring an Application Support Engineer (L2) to ensure the stability and performance of business-critical applications by investigating incidents, analyzing system behavior, and resolving complex technical issues. The role includes working with cross-functional teams, improving support processes, and using strong SQL and technical communication skills in a production environment.

Syrve is hiring a Manager of L3 Tech Support Team to lead the highest level of technical support for complex product issues, system stability, and escalations. The role combines technical expertise, leadership, process building, and cross-team collaboration in a remote-first environment.